Quick Overview: Every time you communicate with leads or clients in Ralience via email or SMS, there’s a small cost involved. This is due to fees from email providers and phone carriers. This cost is typically charged in “rebilling” bundles of around $10.
At ConversionFormula, we take pride in offering Ralience, our innovative communication platform tailored to fit the unique needs of your business. We recognize that the costs associated with sophisticated tools can initially be perplexing, especially if you’re diving into such platforms for the first time. In this guide, we’ll unravel these intricacies, illuminating the inherent costs of various communication tools Ralience offers, from emails to SMS. You’ll gain insight into our pricing model, the necessity for a distinct Ralience phone number, and much more. Let’s dive in and ensure you can maximize the benefits of Ralience with clarity and confidence!
Why Does Communication in Ralience Have a Cost?
When we think of sending an email or an SMS, we often assume it’s free, especially with personal accounts. However, for business-grade services, especially those with the capability and scale like Ralience, there’s a fee attached. This cost arises from several components, but a primary contributor is the fees levied by phone and email carriers on Ralience for our ability to provide these communication services.
In addition to the base costs associated Ralience has with providing communication capabilities, Ralience also offers the following benefits that explain the communication charges within Ralience:
- Infrastructure and Delivery
- Servers: Messages are sent and received through robust servers. They ensure that your communications are fast and efficient. Maintaining and updating these servers incurs costs.
- Deliverability: It’s not just about sending an email, but making sure it doesn’t land in spam. Techniques and tools that enhance deliverability and prevent messages from being flagged are not free.
- Bandwidth: As more messages are sent, the data transfer volume rises, leading to higher costs.
- Security and Compliance
- Encryption: Your messages’ content must remain confidential. The encryption tools that protect them aren’t without costs.
- Regulation: There are strict rules around digital communications. Ensuring Ralience aligns with these regulations involves costs. We also have made the registration process extremely simple by putting the application directly within our system!
- Features and Integration
- Tracking: Ralience provides insights, such as if a message was opened or links clicked. Implementing these analytical tools is an added expense.
- Integrations: Ralience can connect with various other tools and platforms. Maintaining these integrations is complex and incurs costs.
Communication Costs: Phone Numbers, SMS, Emails, etc
The Cost of SMS, Email, Phone Calls
*In SMS billing, each message is typically considered as one “segment” if it’s under 160 characters. If a message is longer than 160 characters, it will be split into multiple segments, each of which is billed separately. For most standard texts, you’ll be billed for one segment per message. However, longer messages or messages with special characters may count as more than one segment.
The Cost of Purchasing Ralience Phone Numbers
A2P Registration Pricing
To ensure your business can send SMS messages legally and effectively, A2P (Application-to-Person) registration is required. For a complete breakdown on what A2P registration is, please visit our article “Explaining Mandatory Business SMS Registration – A2P 10DLC“. This process involves a few costs:
- One-Time Registration Fee: For most clients, the “US A2P Low Volume Standard Brand” registration is appropriate, with a one-time fee of $4.41 at the time of vetting. This fee covers the process of getting your business recognized by carriers.
- Monthly Service Fee: There is a $1.70 monthly fee for the Low-Volume Mixed Use case, which supports up to 2,000 SMS segments per day.
- Note: If your business needs to send more than 2,000 segments/messages per day, you will need to register for a higher-tier plan with a slightly higher monthly fee.
Billing Transparency
To keep a check on your current credit balance or to modify the settings related to rebilling, navigate to the “Company Billing” section within Ralience. Here’s what you can do:
- View Current Credits: Keep a tab on your remaining credits to ensure uninterrupted communication.
- Manual Credit Addition: If you feel the need, you can manually top-up your credits as per your requirement.
- Auto-Recharge Settings: By default, Ralience is programmed to auto-recharge your account with $10 worth of credits once your balance drops below $0, signaling that the credits have been exhausted. However, this is customizable, allowing you to choose the amount and threshold for automatic top-ups.
- Understanding Your Billing Statement: On checking your billing statement, you’ll typically find charges averaging around $10, mirroring the auto-recharge amount. However, be mindful that there might be minor deviations, usually up to a dollar or so, accounting for the taxes and additional fees imposed by phone and email carriers.
- Historical Overview: Within the “Company Billing” section, you also have the convenience to glance over your past transactions and comprehensive billing history. This can be useful for budgeting and auditing purposes.
FAQs
1. What are communication credits?
Communication credits are like tokens you use to pay for sending emails, making calls, or sending SMS messages within Ralience. Think of it like filling up your car with gas – when the tank (or credits) run low, you need to refill to keep going.
2. Why am I being charged to send emails or texts? Isn’t this free on my personal phone or email?
While personal emails or standard texts might feel free, for business services like Ralience, there’s a fee. This is because phone and email carriers charge Ralience to provide these services on a large scale. It’s a bit like comparing your home printer to a big office printer – the latter has extra costs due to its advanced features and capacity.
3. How do I check my remaining credits?
You can view your current credits in the “Company Billing” section of Ralience. This is also where you can adjust settings, like when to auto-recharge, and view your past transactions.
4. What does “auto-recharge” mean?
Auto-recharge is a setting where Ralience automatically adds more credits to your account when they run low. For instance, it’s often set to refill your credits by about $10 when they drop below $0. This ensures you can continue communicating without interruption.
5. Why do some charges seem a little over $10 on my statements?
The small differences, often around a dollar or so, account for taxes and fees from the phone and email carriers.
6. Why do I need to buy a phone number for Ralience? Can’t I use my business number?
To use the SMS feature in Ralience, you’ll need a specific number dedicated to the system. This ensures that all communications are tracked and managed efficiently. However, don’t worry! If you’d like, you can forward any calls made to this number to your existing business number.
7. What is A2P 10DLC registration?
A2P 10DLC registration is a requirement for businesses wanting to send SMS messages. It’s a way to ensure quality and avoid spam. If you’re curious about the nitty-gritty details, we have another article that delves deeper into this topic, which you can read here.
8. Am I charged for social media messages within Ralience?
Nope! These messaging credits only apply to emails, SMS, and phone calls.
We understand that navigating business tools might feel overwhelming, especially if tech isn’t your forte. Always remember we’re here to help and guide you every step of the way. If you have more questions not covered here, please don’t hesitate to reach out!